Privacy Policy

Raptor Supplies Limited owns and operates this website.  Raptor Supplies and its operating divisions and subsidiaries (collectively "Raptor Supplies") maintain and operate this and other web sites (collectively the "Raptor Supplies Sites") and are sensitive to privacy issues on the Internet. Accordingly, Raptor Suppliesbelieves that you should know our online information practices, the kinds of information we may collect and how we intend to use this information.
 
For each visitor to a Raptor Supplies Site, we automatically collect the visitor's domain name and/or their IP address.
 
If you communicate with us by e-mail, we will collect your e-mail address; otherwise, personally identifiable information is only collected on Raptor Supplies Sites if you voluntarily choose to provide it. Such personally identifiable information may include your name and/or that of your employer, address, telephone number and e-mail address. If we are requesting personally identifiable information, we will try to let you know how we will use the information at the time we collect it from you, but before you provide it to us.
 
The information collected may be aggregated to analyze what pages visitors access, the number of visits, average time spent on the site, etc. The aggregated information is utilized to improve the design and content of the Raptor Supplies Sites. Usually the personally identifiable information we collect is used to respond to the visitor's inquiry, but in some instances, it may be used for market research or to provide you with information about our own or related goods or services that we believe support your business needs.
 
We may make this information available to our distributors, sales representatives or other business affiliates so that they may respond to a visitor's inquiry or provide information about our own or related goods or services that we believe support your business needs. Alternatively, Raptor Supplies Sites may provide links to the web sites of our distributors, sales representatives or other business affiliates and, while we believe they have high standards and respect for privacy, we are not responsible for the content or privacy practices they employ.
 
Raptor Supplies does not store credit card information nor do we sell to third parties any personally identifiable information derived from a visitor's visit to or use of a Raptor SuppliesSite except as part of the sale of a subsidiary or of all or substantially all of the assets of an operating division, which subsidiary or division collected or uses such information in the ordinary course of business. 
    You should be aware that:
  • If we are requested to disclose personal information by law, court of law, or as requested by a governmental or law enforcement authority, we may do so.
  • We may pass your personal information or details of your use of the web site to other companies within the Raptor Supplies group of companies.
  • We may share information as necessary to prevent fraud or other illegal activities, such as willful attacks on Raptor Supplies's information technology systems, and as necessary to establish or preserve a legal claim or defense.
  • With respect to security: We use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. We have appropriate security measures in place in our physical facilities to protect against loss, misuse or alteration of information that we have collected from you at our site. We cannot, however, guarantee the security of any such information. 
Cookies and Web Beacon
In addition to a domain name and/or IP address, Raptor Supplies may collect information about you automatically when you visit our website(s). The information that we collect and share is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or email address.

This information tells us such things as how many users visited our site and the pages they have accessed. By collecting this information, we learn how to best tailor our website(s) for our current and future visitors.

To collect this information, we use a number of different analytics, media optimization tools, analytics tags and pixel tracking activity through 'cookie' technology or with 'web beacons' as explained below:

  • Cookies
    A cookie is a small text file that is placed on your computer's hard drive by your web browser when you first visit the Site.  Raptor Supplies uses cookies to both ensure functioning of the site as well as record user-specific information on what pages you visited as well as record past activities on our site in order to provide better service when visitors return to our site.  There are two kinds of cookies that Raptor Supplies uses:
  • Session Cookies
    Also called a transient cookie, a session cookie stores information about a user on its temporary memory so that it can remember something about you when you are visiting that site.  Session cookies do not collect information from your computer and are erased when you close your Web browser.
  • Persistent Cookies
    Also called a permanent cookie, or a stored cookie, a persistent cookie collects identifying information about the user including web-surfing behavior and user preferences for a specific website.  Persistent cookies are set with an expiration date and stored on your hard drive until it expires or until you delete from your computer. 

In some instances, cookies may enhance your online experience by saving your preferences while you are visiting a particular site.  Most Internet browsers accept cookies automatically, but usually you can change the settings of your browser to erase cookies or prevent automatic acceptance altogether if you prefer.  Please be advised that if you choose to not allow browser cookies, you may not be able to take full advantage of all the website features offered by Raptor Supplies.

  • Web Beacons
    Certain pages on our website(s) contain 'web beacons' also known as internet tags, pixel tags and clear GIFs. A web beacon is a small graphic image placed on the web page designed to allow Raptor Supplies to monitor incoming traffic and obtain information such as the IP address of the computer that downloaded the page on which the beacon appears as well as the URL of the page, the time the page was viewed, the type of browser used to view the page, and the information in cookies set by the third party. We also use web beacons to recognize a unique cookie on your web browser, which enables us to learn which advertisements brought you to our website(s). 

In order to help gather more information about site usage,raptorsupplies.com and its affiliated sites use advertising, analytics, media cookies and tags powered by tools such as Yahoo, Google, Omniture and others.

Additionally, this website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"), which also uses cookies. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.

Google uses this information for the purpose of evaluation activity, compiling website reports and providing other services relating to website activity usage.  Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.

To reiterate, the information collected by all cookies and web beacons is not personally identifiable.  It includes general information about your computer settings, your connection to the Internet, the operating system and platform, IP address, your browsing patterns and timings of browsing on the site and geographical location. It does not contain your name, address, telephone number, or email address.

By using this website and affiliated Raptor Supplies websites, you consent to the processing of data in the manner and for the purposes set out above.

If Raptor Supplies's Privacy Policy changes or, if in the future, we intend to use information collected at a Raptor Supplies Site in a new manner not previously disclosed to you, we will post such changes on our sites.  Only information collected after such posting shall be subject to the new Policy or will be put to the new use.

If you feel that a Raptor Supplies Site is not following this Privacy Policy, please contact us immediately at +44 20 3287 5224 or email us sales@raptorsupplies.com

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at admin@raptorsupplies.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Raptor Supplies Limited, 6 Hessel Rd, London, W13 9ES.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.


List of cookies we collect


The table below lists the cookies we collect and what information they store.



COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.