Raptor Supplies, Your Ultimate MRO Supplier

What types of products can I find on Raptor Supplies portal?

At our platform, you can get all the necessary products required to maintain, repair or operate industrial equipment and facilities. From sourcing the right abrasives and fasteners to maintaining cleanliness and safety, our comprehensive range of MRO products from over 5000 brands covers all major MRO industries.

Can I request a product not listed in Raptor Supplies catalogue?

Absolutely! If you can't find a specific product, fill out our "Request a Quote" form. Our team will source it for you and you'll receive a personalised quote.

Are products listed on Raptor Supplies compliant with international standards and certifications?

Raptor Supplies takes product quality seriously. Many of our products are compliant with international standards and certifications. You can find compliance information in the product descriptions.

How do I search for products on Raptor Supplies?

Use the search bar to find an item by its name or part number. You can also use the Categories or Brands links in the upper left-hand corner to find what you are looking for. You can further refine your results by using the filters on the left side of the page.

How do I place an order?

The simplest way to place an order is to look up the item code on our website and then complete your order online. Alternatively, if you don't find the part number on our website, you can send us an RFQ via e-mail / chat for any item you need.

Once you have received our formal quotation, you can

• Send a Purchase Order that reflects the pricing offered or
• Simply respond via Phone / Email that you wish to proceed with the quote offered.

Raptor Supplies will then send you a Proforma Invoice for payment or offer you NET30 payment terms, subject to credit approval.

Where can I send POs?

Purchase Orders can be sent to us at sales@raptorsupplies.com

Does Raptor Supplies sell to individuals?

Raptor Supplies sells primarily to business customers who need delivery of items they cannot buy locally. If you are an individual interested in receiving a quote, we entertain such requests on a case-by-case basis.

How can I calculate the shipping cost for my order?

Shipping costs at Raptor Supplies are calculated based on your order's weight, size and destination. You can get an idea of how much shipping will cost by adding items to your cart and entering your shipping address during checkout.

What payment methods are accepted on Raptor Supplies?

We accept bank transfers in USD or SGD. We also accept payment in some local currencies via credit card (Visa, MasterCard, Discover and American Express) or PayPal.

Which products are excluded from air shipping?

Magnetic items, hazardous greases / fluids and items longer than 10 feet are among the few products for which we don’t offer air transport. Also, we prefer shipping products containing engines via sea freight.

• Magnetic items, such as rare earth or ceramic magnets, can interfere with aircraft, so are not offered for sale.
• Greases or fluids classified as hazardous for air transport are also not available for sale. To check if we can offer a grease or fluid item, check the MSDS for the product. If Section 14 of the document under the IATA section lists “Not Regulated for Transport”, then we can offer a quote.
• Long items greater than 10 feet are problematic as couriers cannot ship these lengths and would then require shipment via sea freight.
• Lastly, items with engines can be problematic to quote as we would need to confirm if they ship with any hydraulic fluids or oil / grease. This would require us to confirm the hazmat status of each fluid in an engine via an MSDS. We would be able to offer a sea freight quote for items containing engines.

What is Raptor Supplies return / cancellation policy?

You can cancel any order prior to shipment for a full refund. Orders that have shipped can be returned within 15 days of delivery. If you wish to return your order, goods must be in brand new condition and in their original packaging. We also reserve the right to charge a 20 percent restocking fee for any return and freight charges are non-refundable.

Can I request a specific delivery date for my order?

We make every effort to meet specific delivery date requests. Please contact our customer service team to discuss your requirements and we will work with you to arrange delivery.

Do international orders involve any customs or import duties?

International orders may be subject to customs and import duties. As an MRO supplier, Raptor Supplies does not provide import licenses and is not authorised to adhere to regulations governing the entry of goods into the destination country. The recipient is responsible for these fees. Please consult your local customs authorities for further details.