FAQ – Poland FAQ

Q: Do you ship to Poland?

A: Yes we ship to Poland from our UK warehouse

Q: How will my order ship?

A: Orders ship via TNT Express or via Royal Mail tracked

Q: When will my order arrive?

A: In stock items ship within 24 – 48 hours and delivery time is normally 4 – 5 days. You will receive an shipping confirmation via email with the tracking number

Q: Do I need to pay duties / taxes?

A: No duties to pay as Raptor Supplies is a UK company. If purchasing as a business with a valid VAT number, the transaction will be zero-rated for VAT. If purchasing as an individual, VAT will be charged

Q: Can i pickup with my own courier account or freight forwarder?

A: Sure, you can ship with your FedEx / DHL / UPS account number. Simply provide the account number when placing your order or contact us that you wish to use your own freight forwarder.

Q: Do you offer air or sea freight?

A: For heavy / bulky items, we use air and sea freight that first ship to our UK warehouse. End delivery to you in Poland would be via road freight. Please contact us for a freight quote

Q: Can I return my order?

A: Yes, you can return your order within 30 days of delivery as long as goods are in brand new condition in their original packaging. Return shipment costs to the UK would be for your account

Q: Can I request a quotation?

A: Yes, we provide request for quotation (“RFQ”) for any product listed on the website. You will receive a quotation via email

Q: Can you source industrial parts not listed on the website?

A: Yes, we can source any part from any of the 2,000+ US brands we offer. Please send an email with your RFQ

Q: Do I have to order on the website?

A: No, you can send us a Purchase Order via email. You will then receive a proforma invoice for payment. You also have the option to complete your purchase online using Credit Card, Paypal, or P24

Q: What currency can I use for payment?

A: We accept payment for online orders in EUR or PLN. For offline orders, we accept payment in EUR or PLN only

Q: How can I pay by bank transfer?

A: Simply select “BANK TRANSFER” on your order. You will receive our bank details in the order confirmation email. Please provide your order number on the payment.