A: Yes we ship to Germany from our UK warehouse
A: Orders ship via TNT Express or via Royal Mail tracked
A: In stock items ship within 24 – 48 hours and delivery time is normally 4 – 5 days. You will receive an shipping confirmation via email with the tracking number
A: No duties to pay as Raptor Supplies is a UK company. If purchasing as a business with a valid VAT number, the transaction will be zero-rated for VAT. If purchasing as an individual, VAT will be charged
A: Sure, you can ship with your FedEx / DHL / UPS account number. Simply provide the account number when placing your order or contact us that you wish to use your own freight forwarder.
A: For heavy / bulky items, we use air and sea freight that first ship to our UK warehouse. End delivery to you in Germany would be via road freight. Please contact us for a freight quote
A: Yes, you can return your order within 30 days of delivery as long as goods are in brand new condition in their original packaging. Return shipment costs to the UK would be for your account
A: Yes, we provide request for quotation (“RFQ”) for any product listed on the website. You will receive a quotation via email
A: Yes, we can source any part from any of the 2,000+ US brands we offer. Please send an email with your RFQ
A: No, you can send us a Purchase Order via email. You will then receive a proforma invoice for payment. You also have the option to complete your purchase online using Paypal, giropay or Sofort
A: We accept payment for online orders in EUR. For offline orders, we accept payment in EUR or GBP only
A: Simply select “BANK TRANSFER” on your order. You will receive our bank details in the order confirmation email. Please provide your order number on the payment.