常见问题-中国 FAQ

Q: 你们运送到中国吗?

A: 是的,我们要去中国!事实上,我们只向美国以外的客户发货。

Q: 我的订单怎么发货?

A: 我们通过FedEx 或DHL快递运送订单。所有订单均来自美国

Q: 我的订货什么时候到?

A: 库存物品在24-48小时内发货,交货时间通常为3-4天。您将收到一封带有跟踪号码的电子邮件,确认发货

Q: 我需要纳税吗?

A:  如果您的订单价值超过5000元人民币,您需要支付关税/增值税。在这种情况下,联邦快递或DHL将代表您办理清关手续,并收取任何应缴纳的关税/增值税及其手续费

Q: 我可以用我自己的快递账户或货运代理取货吗?

A: 当然,您可以用您的FedEx /DHL/UPS帐号发货。只需在下单时提供帐号或联系我们,您希望使用自己的货运代理。

Q: 你们提供空运还是海运?

A: 对于重/大件货物,我们提供到北京和上海机场的空运和到上海和深圳港口的海运。请联系我们获取CPT运费报价

Q: 我可以退货吗?

A: 是的,你可以在交货后30天内退回你的订单,只要货物在原包装中处于全新的状态。退回美国的运费由你方承担

Q: 我能要求报价吗?

A:是的,我们接受网站上列出的任何产品的报价要求(“RFQ”)。您将通过电子邮件收到报价单

Q: 你能找到网站上没有列出的工业零件吗?

A: 是的,我们可以从我们提供的2000多个美国品牌中的任何一个采购任何零件。请用你的询价单发一封电子邮件

Q: 我必须在网站上订购吗?

A: 不,您可以通过电子邮件向我们发送采购订单。然后您将收到一张付款形式发票

Q: 我可以用什么货币付款?

A: 我们接受以美元支付的网上订单。对于线下订单,我们只接受美元付款

Q: 我怎样才能用银行转账付款?

A: 只需在您的订单上选择“银行转账”。您将在订单确认电子邮件中收到我们的银行详细信息。请在付款时提供您的订单号。

Q: Do you ship to China?

A: Yes we ship to China! In fact, we only ship to customers located outside the United States.

Q: How will my order ship?

A: We ship orders via FedEx or DHL Express. All orders ship from the US

Q: When will my order arrive?

A: In stock items ship within 24 – 48 hours and delivery time is normally 3 – 4 days. You will receive an shipping confirmation via email with the tracking number

Q: Do i need to pay duties / taxes?

A: If your order value is greater than CNY 5,000, you need to pay duties / VAT. In that case, Fedex or DHL will handle clearance on your behalf and collect any duties / VAT due + their handling charge

Q: Can i pickup with my own courier account or freight forwarder?

A: Sure, you can ship with your FedEx / DHL / UPS account number. Simply provide the account number when placing your order or contact us that you wish to use your own freight forwarder.

Q: Do you offer air or sea freight?

A: For heavy / bulky items, we offer air freight to Bejing and Shanghai airports and sea freight to the Port of Shanghai and Shenzhen. Please contact us for a CPT freight quote

Q: Can i return my order?

A: Yes, you can return your order within 30 days of delivery as long as goods are in brand new condition in their original packaging. Return shipment costs to the US would be for your account

Q: Can i request a quotation?

A: Yes, we accept request for quotation (“RFQ”) for any product listed on the website. You will receive a quotation via email

Q: Can you source industrial parts not listed on the website?

A: Yes, we can source any part from any of the 2,000+ US brands we offer. Please send an email with your RFQ

Q: Do I have to place my order on the website?

A: No, you can send us a Purchase Order via email. You will then receive a proforma invoice for payment

Q: What currency can i use for payment?

A: We accept payment for online orders in USD. For offline orders, we accept payment in USD only

Q: How can i pay by bank transfer?

A: Simply select “BANK TRANSFER” on your order. You will receive our bank details in the order confirmation email. Please provide your order number on the payment.