What is your returns policy?
Whatever the reason, if you want to return your order, we are happy to offer you a 30 Day Returns Policy for items purchased on our website. This means that you can return any item you have ordered as long as you inform us within 14 days of taking delivery.
For bulky / heavy items listed on our website, we accept returns net of a restocking fee. For returns of items purchased not listed on our website through a sourcing quote, we have a no-return policy (unless we delivered the wrong item / in damaged condition / exceed the quoted delivery time by 1 week)
We offer this service on the following conditions:
All items must be in their original packaging and in a saleable condition. We cannot accept returns of items that are not in their original, undamaged packaging and not in the same condition as when delivered.
Carriage charges for unwanted returns will be at your expense; however we can arrange collection for £15.99 per parcel. For larger/heavier items the collection fee will be priced on application.
We will refund any amount (except for shipping charges) due to you within 5 days of the day we receive the item(s) back.